One of the things we pride ourselves on at SoConnect is customer service excellence, this is a core value at the centre of our company’s ethos. We don’t claim to be perfect and get every situation right but we will always give 150% to any support situation that arises with a view to setting appropriate expectations and achieving the soonest possible solution. This is what sets us apart from the pack and whilst there are other factors influencing what makes us a great company to work with (our pricing is as competitive as any other telecoms retailer) we are firm in our opinion that giving our customers the best service possible is what makes us the ideal partner for your business.
Thanks to our UK-wide coverage we can get an engineer to 98% of UK mainland businesses within 2 hours via our network of 200 engineers and 39 logistical hubs across the country. This also means we are confident that we will meet all our customer support and service requirements within all pre-agreed service levels.
To build on our commitment to providing excellent customer support SoConnect also operates a dedicated 24/7 service desk that will be answered by a service team member within 20 seconds. We also offer a great deal lot of value to prospective customers or for people just interested in finding out what telecoms services and new technologies are out there via our Free Telecoms Audit. This is a unique SoConnect service where one of our team of experts will discuss your business needs and analyse your existing telecoms infrastructure in an attempt to identify areas where services can be improved and savings can be made.
The Review is completely free and entails no commitment meaning you have the right to compare our offer with those of other suppliers and choose the one that best fits your business needs. You can choose to take no action based on our advice or take different actions, it’s completely up to you and this service is also available to anyone. To apply for the SoConnect Telecoms Audit simply visit our web page and fill out the form, our team will then contact you to arrange a visit at a time that suits you.
We also offer a free FTTC monitoring service, this is especially useful for businesses who want to upgrade to Fibre broadband but are unsure when it will be available in their area. SoConnect offer both potential and existing customers this free service. The alert system is very simple, all you have to do is give us any relevant contact information and the existing BT phone line number delivering your existing broadband service. As soon as Fibre Broadband is available on your line we will contact you.
These are just some of the ways SoConnect provides customer service excellent! Whether you are a long term customer or a prospect looking for advice, we hope this has helped to highlight some of the benefits we offer in some small way.