23 Mar 2015

SoConnect is on the hunt for talented individuals to fill our latest positions

We are currently looking for a technically minded person to fill our full time Project Support role as well as someone to fill the new full time (temporary 6 months) Provisioning Support role.

Please browse the positions below to find out more and to get the contact details.

JOB TITLE:  Project Support

JOB TITLE:  Project Support – FULL TIME

Company:   SoConnect  Ltd

Key Traits: Hard  working,  accurate,  self-­starter,  driven,  committed.

Role  Description: The project support will be responsible for delivering an efficient provisioning service.

The  role  will  involve :

  • Taking and receiving provisioning and project service calls and managing the task through to completion with our internal team and range of external suppliers.
  • Take forward project implementation and delivery of the range of services we deliver from installation and management of high speed internet circuits, Local Area Networks, Hosted IP Telephony implementation and Hosted MS Exchange.
  • You will communicate clearly with customers during their boarding process and manage their expectations.
  • In addition to this, you will be expected to take first line support requests and work to diagnose faults
  • Liaising  with  customers  on  the  phone  and  via  email.
  • General office duties such as filing customer contracts etc

As  we  are  a  small  and growing  business,  the successful  candidate  may at  times  also  be   expected to get  involved  in  other office  activities. One  of  the  main  criteria  will  be  someone  who  has  energy  and  can  work  in  a  constantly   evolving and  growing  company.

Skills  and  Qualifications:

Essential  

  • Experience  working  in  an  office  environment.
  • Experience  working  with  Microsoft  applications  e.g.,  excel,  word  and  outlook.
  • Good  customer  service  skills.
  • Good  communication  skills.
  • Be  able  to  work  as  part  of  a  close  knit  team,  but  also  able  to  work  autonomously   with  the  drive  to  succeed
  • Have  excellent  attention  to  detail
  • Be  thorough  and  conscientious  in  their  approach  to  task  fulfilment
  • Problem solving, positive and a can do character

Desirable  

  • One or two years experience in a similar environment
  • ICT qualification with knowledge of some or all the following:
  • IP Telephony/VOIP
  • LAN/WAN Networking
  • Hosted/Cloud applications

Company  Information  – Who  Are  We

SoConnect  is  a  data  networks  and  telecoms  reseller  whose  focus  is  on  delivering  high   bandwidth  data  connectivity  to businesses  so  that  they  can  utilise  a  complete  range  of   hosted  and  cloud  based  services. We  are  an  innovative  young  company  who  deliver  great  value  products  with  no  compromise   to  the  service  levels customers  expect  and  pay  for.  We  will  meet  and  manage  our  customers   expectations  so  that  they  know  what  will  be delivered  and  when. We  bring  an  innovative  approach  to  provide  simple  yet  inspired  solutions  to  companies   communication  challenges  using traditional  and  evolving  technologies Our  aim  is  to  deliver  highly  available  fast  bandwidth  that  allows  businesses  to  take   advantage  of  cloud  based  and  hosted applications.

Our team

SoConnect  was  founded  by  three  entrepreneurs  in  the  communications  and  technology   sector.  They  all  run  their  own successful  technology  businesses.  Between  them  the  founders   have  over  50  years  experience  in  the  Telecoms  and  IT market. They  all  have  a  passion  for  great  service  and  believe  that  anything  is  achievable  if  people   communicate  clearly  and  work together  in  long  term  partnerships. SoConnect  is  a  great  fun  working  environment  and  is  rapidly  growing  which  will  provide   great  opportunities  for  career progression.

Location  Newtown  St.  Boswells,  Scottish  Borders. We also have  offices  in  Edinburgh  and  Stevenage

Start  Date: ASAP

Closing  date: TBD

Salary: Minimum  £14k  -­ £20k

Duration: 12  months,  with  potential  for  extension

Contact us to apply:

Telephone: 0333 240 1824 and ask to speak to Sandy Walker.

Email: sandyw@soconnect.co.uk

JOB TITLE: Provisioning Support

JOB TITLE: Provisioning Support- FULL TIME (6 month temporary position)

Company:   SoConnect  Ltd

Key Traits: Hard  working,  accurate,  self-­starter,  driven,  committed.

Role  Description: The Provisioning Support will be responsible for improving and implementing more efficient internal processes. They will be expected to deliver an efficient provisioning service as required by the projects team.

The  role  will  involve :

  • Using and improving our customer relationship management tools.
  • Writing formal processes as part of the learning experience.
  • Taking and receiving provisioning and project service calls and managing the task through to completion with our internal team and range of external suppliers.
  • Take forward project implementation and delivery of the range of services we deliver from installation and management of high speed internet circuits, Local Area Networks, Hosted IP Telephony implementation and Hosted MS Exchange.
  • Clear communication with customers during their boarding process and management of expectations.
  • Liaising with customers on the phone and via email.
  • General  office  duties  such  as  filing  customer  contracts  etc.

As  we  are  a  small  and growing  business,  the successful  candidate  may at  times  also  be   expected to  get  involved  in  other office  activities. One  of  the  main  criteria  will  be  someone  who  has  energy  and  can  work  in  a  constantly   evolving  and  growing  company.

Skills  and  Qualifications:

Essential  

  • Experience  working  in  an  office  environment.
  • Experience  working  with  Microsoft  applications  e.g.,  excel,  word  and  outlook.
  • Good  customer  service  skills.
  • Good  communication  skills.
  • Be  able  to  work  as  part  of  a  close  knit  team,  but  also  able  to  work  autonomously   with  the  drive  to  succeed
  • Have  excellent  attention  to  detail
  • Be  thorough  and  conscientious  in  their  approach  to  task  fulfilment
  • Problem solving, positive and a can do character

Desirable  

  • One or two years experience in a similar environment
  • ICT qualification with knowledge of some or all the following:
  • IP Telephony/VOIP
  • LAN/WAN Networking
  • Hosted/Cloud applications

 

Company  Information  – Who  Are  We

SoConnect  is  a  data  networks  and  telecoms  reseller  whose  focus  is  on  delivering  high   bandwidth  data  connectivity  to businesses  so  that  they  can  utilise  a  complete  range  of   hosted  and  cloud  based  services. We  are  an  innovative  young  company  who  deliver  great  value  products  with  no  compromise   to  the  service  levels customers  expect  and  pay  for.  We  will  meet  and  manage  our  customers   expectations  so  that  they  know  what  will  be delivered  and  when. We  bring  an  innovative  approach  to  provide  simple  yet  inspired  solutions  to  companies   communication  challenges  using traditional  and  evolving  technologies Our  aim  is  to  deliver  highly  available  fast  bandwidth  that  allows  businesses  to  take   advantage  of  cloud  based  and  hosted applications.

Our team

SoConnect  was  founded  by  three  entrepreneurs  in  the  communications  and  technology   sector.  They  all  run  their  own successful  technology  businesses.  Between  them  the  founders   have  over  50  years  experience  in  the  Telecoms  and  IT market. They  all  have  a  passion  for  great  service  and  believe  that  anything  is  achievable  if  people   communicate  clearly  and  work together  in  long  term  partnerships. SoConnect  is  a  great  fun  working  environment  and  is  rapidly  growing  which  will  provide   great  opportunities  for  career progression.

Location  Newtown  St.  Boswells,  Scottish  Borders. We also have  offices  in  Edinburgh  and  Stevenage

Start  Date: ASAP

Closing  date: TBD

Salary: Minimum  £8.5k  -­‐  £14k

Duration: 6  months, with view to full time contract.

Contact us to apply:

Telephone: 0333 240 1824 and ask to speak to Sandy Walker.

Email: sandyw@soconnect.co.uk