31 May 2015

Good Communication and efficient collaboration is essential for creating a successful business. Without the ability to communicate effectively with customers and co-workers it can be very difficult (or impossible) to grow and expand your enterprise. Most communication systems that businesses deploy are often needlessly expensive, inefficient and even outdated. With a Unified Communications solution from SoConnect businesses can improve their communication systems and cut costs by moving a lot of their key infrastructure to the cloud. This will greatly enhance how staff communicate and will make collaboration inside or out of the office fast and efficient.

But what exactly is Unified Communications and what can it do?

 

Unified Communication – The cloud based solution

Unified communication entails the integration of cloud based communication services that allow businesses to communicate in a variety of ways across a number of different devices.

This allows employees to benefit from a range of ways to exchange information and communicate in Real Time – eg, IM (Instant Messaging – chat), Presence information, Voice traffic (VoIP), Desktop sharing, Document collaboration, even audio / video conferencing services and much more. UC services run across the cloud meaning they can be used anywhere with a data connection and on a range of devices including Laptops, Smartphones or tablets. Unified Communication services are perfect for businesses that are looking to improve their communication applications whilst cutting costs at the same time.

Communicate and Share Anything – Anywhere.

Adopting a Unified Communication solution can drastically improve the way your business communicates with itself and the world. By brining your telephony services into the cloud your business is no longer tied to traditional line based communication, allowing for global communication on any device with a web connection. This means that remote staff can stay in the loop, work effectively and improve business efficiency. UC services such as Horizon or Skype for Business (previously known as Lync)  are also available on a range of devices including tablets mobiles and laptops, meaning that unlike traditional communication systems these services can be used on-the-go. You never have to miss a call just because you are out of the office.

 Cutting Telephony Costs

Another advantage of UC services is cost effectiveness when compared to traditional communication system, especially in regard to telephony. With traditional telephony services the cost of per minute call rates can be expensive to mobiles – with connection fees and line rental a traditional line based service can be extremely cost prohibitive reducing the level of communication your business can provide at a certain cost.

Costs can be dramatically reduced by a UC service with free UK calls and international bundles available.

Simplified Billing

Another attraction for businesses is that Unified Communication systems can simplify administration and potentially lower the overall costs of conferencing by combining multiple services through one vendor. UC can also give the business predictable bills so it knows what its monthly spend will be. This also allows business of any size to adopt Unified Communications as you only have to pay for the amount of users you have and it is highly scalable, allowing you to add additional users whenever required.

A modern approach to business communications

Having fixed monthly costs, the ability to significantly reduce your existing communications expenditure costs and the scope to easily scale UC solutions means many companies are now switching to a unified approach to business communications.

A Unified Communications approach may be just what your business needs. If you think your business’ telecoms infrastructure is old, inefficient and expensive then maybe it’s time to consider a Unified communication service such as Hosted Horizon or hosted Skype for Business. For more information on SoConnect’s Unified Communication services please visit our Unified Communication web page  or you can contact our sales team at sales@soconnect.co.uk or call us on 0333 240 1824.