22 Nov 2016

There is a common misconception that all cloud service providers are the same. This couldn’t be further from the truth, as like any service, there are a good providers and there are bad providers (we like to think of ourselves as more the former than the latter). Before committing yourself to a cloud service provider, you need to be sure what you’re signing up to. Outlined below are some key points to consider.

Disaster recovery and data backup

Disaster recovery systems are a vital to any cloud service; if the service goes down, businesses lose access to data and hosted applications. Many service providers claim to store data in secure environments within a certain jurisdiction, such as the UK, however many service providers fail to provide even the most basic essentials when it comes to data security such as disaster prevention and protection against virtual or physical theft. SoConnect’s Cloud services are all protected in our secure data centre which is only accessible through our secure virtual portal, meaning your data is always protected.

Data locating

Data locating is an important thing to consider when deciding on a cloud services provider, as the secure transfer and encryption of backed-up data should not be taken for granted. However it’s often an area that is overlooked. An alarmingly small percentage of businesses fail to consider where their data is stored. Many businesses also often have no knowledge of where data will be sent to in the event of an outage. With SoConnect this is no longer an issue, all information uploaded to our cloud services is secured on servers in our data centre, and is only accessible through the virtual portal which only your business will be able to access. What’s more in the event of an outage your data will be secured in the data centre and will be accessible as soon as a connection is re-established.

Customer support

When moving to the cloud, it’s important to find a supplier that offers the level of support that ensures any issues are dealt with quickly and efficiently. SoConnect pride ourselves on our excellent customer service and support, we believe it’s what sets us apart from the competition so if there is ever an issue with your data services then we will do everything we can to ensure that the issue is resolved as quickly and effectively as possible so you can get back to what’s important.


While apparently obvious, the issue of cost should not be ignored, especially when it comes to the possibility of’ hidden extras ‘. Failing to establish costs at the start of an agreement could lead to you spending significantly more for a “low cost” solution further down the line. With SoConnect we ensure that our pricing is competitive, whats more with our services there are no hidden fee’s or expenses, all of our cloud services work on a simple per user/ month basis so you get the exact serice you need at a price that suits you.

So there you have it! Hopefully this article has helped you make a better and more informed decision when it comes to choosing a cloud service provider. For more information on the cloud services SoConnect offer like Hosted Exchange or Hosted Sharepoint, please visit our web pages on them. Or you can contact our sales team at sales@soconnect.co.uk