Nothing can cost a business more than down-time. The recent news surrounding coronavirus has raised concerns for businesses and how they can continue to operate through any periods of self-isolation. There are many other factors that can contribute to your business not being able to run normally. Extreme weather and damage to vulnerable legacy technology can also make your office non-operational. Contingency planning for such scenarios is an essential part of growing a robust and future–proofed business.
The development of VoIP telecoms services, which route calls over the internet via a data connection, and the emergence of virtual conference and collaboration tools, has offered businesses a way to decentralise telecoms. VoIP solutions like Hosted Horizon mean that business users can expect to continue undeterred in the event of damage to properties or indeed anything else that is preventing the normal operations of your office. Assuming staff can get to a location with internet access, a laptop or smartphone is enough to have them making and receiving calls, and the right collaboration tool will ensure that scheduled meetings and projects will go ahead untroubled. While no system is completely fool proof, one of the main benefits of Unified Communications is just how flexible your working location can be.
Having a good business continuity plan means you are in control when any unscheduled events occur. With Unified Communication systems in place and staff prepped with how the continuity plan will affect them, if disaster does strike, you and your business will be unphased.
The ability to work anywhere means that your customer’s needs are always met. No matter what disruptions have prevented you from getting to the office. Customers who call the business usually want to be put in contact with a particular person or department as quickly as possible. With Unified Comms even if your employees are away from their desks or out of office you can still be available to your customers by redirecting a fixed number to a mobile device.
Many people assume that new technology means premium prices. However, this is not the case with Unified Communications. For the majority of businesses, moving away from traditional phone systems can bring significant savings on telephony. You will no longer need expensive ISDN lines and you will not pay for lines you don’t use. Expensive maintenance costs involved with traditional PBX systems will be a thing of the past.
Unified Communications allows staff to work more efficiently, but also wherever they want or need to be. A hosted desk phone can be plugged in, or apps can be used on laptops and smartphones, which connect back into a company’s cloud phone system. The ability to work remotely without the need for any specialized IT set-up is giving employees and employers the freedom and flexibility to manage any difficulties that prevent the normal running of the business.
Unified Communications offers the very latest communication and collaboration tools, bringing your business up to date, and beyond, ensuring that you are managing user expectations in this digital communications age.
As fixed line phone systems begin to be phased out and digital communication between departments and customers advances further, your business can be ready for any changes or setbacks with a unified communications system.
Why SoConnect could be your ideal communications partner
We practice what we preach. All of our staff have the ability to work from anywhere there is an internet connection. We understand the concerns about business resilience during a potential COVID-19 outbreak, and we can offer advice to businesses wishing to learn more about home and remote working.
- Talk with you about the benefits of future proofing your business with a business continuity plan
- Explore how unified communications could enhance productivity
- Deliver a service that is fully responsive and supports your agile goals
- Offer truly cost-effective solutions for now and in the future
Our knowledgeable consultants can guide you through the process making it easy to upgrade from traditional onsite PBX phone systems to a versatile VoIP solution alongside Office 365 and collaboration tools.
Contact us today to find out more: