WHY CHOOSE SOCONNECT'S CALL CENTRE SOLUTIONS?
As Horizon is cloud-based, agents can be based anywhere. Users can work from the office or at home.
NO CAPITAL OUTLAY
Our solution is cloud-based and eliminates the need for an expensive in-house call centre solution requiring hardware and software that needs integration with existing systems
For those times when agents need support from more senior members of staff.
QUALITY CALLER EXPERIENCE
Easily monitor inbound call activity, with barge in and emergency escalation when needed.
GET VALUABLE INSIGHT
Access to historical and real-time data to help address training needs and identify potential gaps in resource during peak periods.
INTELLIGENT CALL DISTRUBUTION
Ensures calls are answered efficiently and get through to the right people.
ON DEMAND, SCALABLE SERVICE
Only pay for what you need and simply scale up or down when needed – ideal for growing businesses or those that experience seasonal peaks.
A real-time insight into your call centre through customised reports.
WHO IS CONTACTWORLD IDEAL FOR?
SoConnect’s ContactWorld is ideal for sales or service desks, contact centres or growing businesses that receive a significant volume of calls and want to use a cost effective pay-as-you-go pricing model.
LOOKING FOR MORE HOSTED BUSINESS COMMUNICATION SOLUTIONS?
Explore our Hosted VoIP Solution for further business communications products and services, including features for video conferencing and call forwarding.