ONGOING SUPPORT

EXPERIENCED AND RELIABLE CUSTOMER SERVICE WITH A SINGLE POINT OF CONTACT

UNLIMITED SUPPORT WHEN YOU NEED US SO YOU CAN FOCUS ON YOUR BUSINESS

PROVIDING SUPPORT TO CUSTOMERS THROUGHOUT THE UK

Are your support requirements taking up too much time in-house? Let the experts at SoConnect take the frustration away with our tailored support packages.

We pride ourselves on delivering the highest levels of customer service and we firmly believes this sets us apart from our competitors. The SoConnect team proactively monitor your IT systems 24/7/365 giving you peace of mind that your business is in the safest hands.

Book your free consultation with our experts today >

Talk to our experts:

  • This field is for validation purposes and should be left unchanged.

WHY CHOOSE SOCONNECT SUPPORT?

OUR SUPPORT PACKAGES PROVIDE YOUR BUSINESS WITH THE VERY BEST IN CUSTOMER SUPPORT FOR ANY IT SYSTEMS & HARDWARE, PHONE, CONNECTIVITY OR CLOUD SERVICES

24/7 SUPPORT

We understand the importance of keeping your business connected around the clock, that’s why we provide customers with a range of SLA’s for all of our services. We work hard to ensure you get the best possible service from us and if the need arises our support team are available 24/7/365 to help you.

EXPERTISE

Since 2011, we’ve been supporting businesses throughout the UK with their IT and telecommunications systems.  Our team are continually learning about the latest technologies and processes to ensure we can strategically guide our customers on best-practices.

A SINGLE POINT OF CONTACT

Our experienced and highly qualified support team provide a single point of contact for all your business IT,  telecommunications and digital transformation questions.  When you join us, you’ll be assigned an Account Manager who is always on hand to offer free advice and guidance.

REMOTE MONITORING AND MANAGEMENT

As standard, Remote Monitoring and Management (RMM) is included in all SoConnect support packages.  By using RMM, we can efficiently secure, maintain, and improve your IT systems. If our support team is alerted to any potential issues, we can act immediately so you can rest assured your business is in the safest of hands.

SoConnect RMM includes:

  • Remotely monitoring your entire network including firewalls, switches and all endpoints logged into your network 24/7/365.
  • Security monitoring
  • Patch management to prevent cyber-attacks and optimise system performance
  • Threat detection
  • Backup and recovery
  • Remote access to perform maintenance and fix issues
SoConnect RMM

WHAT OUR CUSTOMERS THINK

“In SoConnect we found a partner who took the time to understand our business requirements.”

Peak Indicators

GET IN TOUCH TODAY:

CONTACT US TO DISCUSS THE OPTIONS

YOU MAY BE INTERESTED IN THESE RELATED PRODUCTS & SERVICES