What is Microsoft Teams Direct Routing?
How Does Direct Routing Work?
Enable full voice capability natively into Microsoft Teams, as an alternative to Microsoft Calling Plans and without the need for on-premise hardware. Direct Routing utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.
Direct Routing provides connectivity to your Microsoft Team’s tenant enabling full PSTN breakout on the public telephone network. The connection from Microsoft Teams to our network is via an IP connection (for example Broadband or Ethernet) and is delivered as an end-to-end service with high availability.
What is Required to Enable Microsoft Teams Direct Routing?
• Microsoft 365 or Office 365 license including Teams
• Microsoft Phone System add-on
• An Internet connection
Significant cost saving per user when compared to Microsoft’s calling plans (allows you to maximise existing 365 license cost)
Complete Cloud Solution
Cloud-based solution with no expensive initial outlay as there’s no need for traditional hardware.
Never Miss A Call
Tailored business continuity with network and number level resilience to keep your business working.
Allows for flexible and remote working and enables a collaborative approach.
Keep the same geographical number wherever you are.
Access to Advanced Call Stats
Online access to comprehensive call statistics enables informed business decisions. Advanced management information relating to call handling efficiencies, productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details statistics.