We pride ourselves on our high customer service standards – it’s what sets us apart. The Support and Account Management Team at SoConnect ensures our clients receive the highest levels of customer service and on-going support post-project implementation.
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WHY ONGOING SUPPORT?
ONGOING SUPPORT PROVIDES YOUR BUSINESS WITH THE VERY BEST IN CUSTOMER SUPPORT FOR ANY & ALL CLOUD, VOICE & DATA SERVICES
Our service desk is available 24/7 and will respond within 20 seconds within office hours and return your call within 30 minutes out of hours. We will continuously update you on the progress and status of any outstanding issues.
THE VERY BEST
The SoConnect team engages in continuous education on new, innovative technology so we can continue to provide the best products, services and support. We also strive to keep our clients up to date with the latest technological advances. This expert advice can provide real business benefits by offering improved services, often with even better cost-savings. Included within our service(s) are:
Free on-going consultation with our business telecommunications experts
Cost consolidation service
Free on-hand advice
A SINGLE POINT OF CONTACT
Our experienced and highly qualified support and service teams provide a single point of contact for all your business telecommunications enquiries, we are always on hand to offer advice and guidance whenever required.