We approached SoConnect after being badly let down on a fibre provision by another provider. SoConnect offered help and advice in extricating ourselves from this contract and despite the serious issues involved in providing data services into our new London offices, were able to deliver a 10Mb service ready for our move. This was complemented by a 2 Bonded Line DSL service (which will soon be upgraded to FTTC) for use of our London based staff meaning the 10Mb connection has been reserved purely for hosted services traffic. We have encountered issues due to the poor quality of copper in this area but SoConnect have been attentive throughout and done everything in their power to ensure the smoothest possible implementation for us. They were able to solve our problems even when many others couldn’t. After having been let down by a previous provider, it was comforting to know that we could speak with the team at SoConnect at any point, and they too reassured us by keeping in contact at every stage of the way. We can’t recommend them highly enough.
Emma Cleverdon – Office Manager, EMC Energy Market Consultants (UK) Ltd, London
Challenge: To provide an improvement in existing data connectivity in a rural location
I live and work in a small village in Northamptonshire and was struggling with conventional DSL services due to my increased dependency on Skype for international, multi-user, calls. Video on Skype was next to impossible because my upload speeds were so poor. No other high-speed data services are available at my location, SoConnect were able to offer me a 4 Line Bonded DSL service which dramatically improved my existing bandwidth. This has given me enough upload speed to use Skype video and deal directly with my clients and colleagues outside the UK more effectively. As soon as FTTC or EFM arrives at my location I will be upgrading with SoConnect.