ABOUT SOCONNECT

A BUSINESS TELECOMS PROVIDER WITH DEDICATED CUSTOMER SERVICE

THE DRIVING FORCE BEHIND SOCONNECT IS FANTASTIC CUSTOMER SERVICE.

We deliver business telecommunications services at competitive prices, with no compromise to the service levels you expect and pay for. We will meet and manage your expectations so that you know what will be delivered and when. We bring an innovative approach to provide simple yet inspired solutions to companies’ communication challenges using a mix of traditional and evolving technologies.

OUR VALUES
  • Communicate clearly
  • Manage Expectations
  • Positive can do attitude
  • Customer Focus
  • One team support
  • Ownership and accountability
OUR MISSION

To provide great value market leading internet and communication services with fantastic customer support.

OUR VISION

We strive to have happy customers and a team who create lasting relationships through adding value, building trust and delivering fantastic service, allowing our customers, company and people to reach their full potential.

WHAT MAKES US DIFFERENT?

EXPERIENCED

SoConnect was founded by Campbell Fraser and a team of entrepreneurs in the communications and technology sector. Collectively, we have over 50 years’ experience in the telecoms and IT industries.

Our goal is to provide exceptional service, built on traditional values. We share the belief that anything is achievable if people communicate clearly and work together in unified partnerships.

EXPERT SERVICE

SoConnect is made up of skilled sales and support teams that strive to surpass our customers’ expectations. We also manage a team of over 200 expert engineers in the field who focus on understanding our customers’ requirements and delivering prompt, effective solutions.

UK WIDE

With our network of 200 engineers and 39 logistical hubs throughout the UK, we can service all UK based businesses and still be confident that we will meet all our customers support and service requirements within the agreed service levels. We can get an engineer to 98% of the UK mainland businesses within 2 hours.

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PERSONALISED

We personalise each package to make sure every customer gets a service that suits their needs and fits their budget

STRAIGHT FORWARD

Simplify your supply chain by having us as a single point of contact for voice, data and more

RELIABLE

Our network of 200 engineers throughout the UK means you’ll always receive prompt, reliable service

DEDICATED

Our dedicated 24/7 service desk that will be answered by a service team member within 20 seconds

FAST

We can get a new office up and running in just 15 days with phones lines, broadband, desktop, applications and mobiles

SCALABLE

Packages are available for all company sizes and price ranges, perfect for new and growing businesses

OUR TEAM

MEET THE TEAM

OUR SKILLS DEVELOPMENT SCOTLAND VIDEO