THE DRIVING FORCE BEHIND SOCONNECT IS FANTASTIC CUSTOMER SERVICE.
We deliver business telecommunications services at competitive prices, with no compromise to the service levels you expect and pay for. We will meet and manage your expectations so that you know what will be delivered and when. We bring an innovative approach to provide simple yet inspired solutions to companies’ communication challenges using a mix of traditional and evolving technologies.
To provide great value market leading internet and communication services with fantastic customer support.
We strive to have happy customers and a team who create lasting relationships through adding value, building trust and delivering fantastic service, allowing our customers, company and people to reach their full potential.
- Communicate clearly
- Manage Expectations
- Positive can do attitude
- Customer Focus
- One team support
- Ownership and accountability
WHAT MAKES US DIFFERENT?
SoConnect was founded by Campbell Fraser and a team of entrepreneurs in the communications and technology sector. Collectively, we have over 50 years’ experience in the telecoms and IT industries.
Our goal is to provide exceptional service, built on traditional values. We share the belief that anything is achievable if people communicate clearly and work together in unified partnerships.
SoConnect is made up of skilled sales and support teams that strive to surpass our customers’ expectations. We also manage a team of over 200 expert engineers in the field who focus on understanding our customers’ requirements and delivering prompt, effective solutions.
With our network of 200 engineers and 39 logistical hubs throughout the UK, we can service all UK based businesses and still be confident that we will meet all our customers support and service requirements within the agreed service levels. We can get an engineer to 98% of the UK mainland businesses within 2 hours.
We’re proud to have been presented with the High Growth Award at both the 2017 and 2018 Scottish Borders Business Excellence Awards.
We’re always on the lookout for talented and motivated individuals to join our team in our Scottish Borders HQ.
We don’t want to micromanage; we want you to join our team and be good at being you. We firmly believe that our people are our business and we’re proud of the ‘One Team’ culture we’ve created at SoConnect.