ABOUT SOCONNECT
LEADING PROVIDER OF GREAT VALUE BUSINESS COMMUNICATIONS, IT SERVICES & CONNECTED WORKER SOLUTIONS
THE DRIVING FORCE BEHIND SOCONNECT IS FANTASTIC CUSTOMER SERVICE
We deliver business telecommunications, IT and cloud services at competitive prices, with no compromise to the service levels you expect and pay for. We will meet and manage your expectations so that you know what will be delivered and when. We bring an innovative approach to provide simple yet inspired solutions to companies’ communication challenges using a mix of traditional and evolving technologies.
OUR VISION
To provide great value market-leading IT, cloud and telecommunication services with fantastic customer service.
OUR MISSION
We strive to have happy customers, always and a team who create lasting relationships through adding value, building trust and delivering fantastic service, allowing our customers, company and people to reach their full potential.
OUR VALUES
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Communicate Clearly
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Manage Expectations
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Positive can-do Attitude
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Customer Focus
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One Team Support
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Ownership and Responsibility
WHAT MAKES US DIFFERENT?
EXPERIENCED
SoConnect was founded by Campbell Fraser and a team of entrepreneurs in the communications and technology sector. Collectively, we have over 50 years’ experience in the telecoms and IT industries.
Our goal is to provide exceptional service, built on traditional values. We share the belief that anything is achievable if people communicate clearly and work together in unified partnerships.
EXPERT SERVICE
SoConnect is made up of skilled sales and support teams that strive to surpass our customers’ expectations. We also manage a team of over 200 expert engineers in the field who focus on understanding our customers’ requirements and delivering prompt, effective solutions.
UK WIDE
With our network of 200 engineers and 39 logistical hubs throughout the UK, we can service all UK based businesses and still be confident that we will meet all our customers support and service requirements within the agreed service levels. We can get an engineer to 98% of the UK mainland businesses within 2 hours.
PERSONALISED
We personalise each package to make sure every customer gets a service that suits their needs and fits their budget
STRAIGHT FORWARD
Simplify your supply chain by having us as a single point of contact for voice, data and more
RELIABLE
Our network of 200 engineers throughout the UK means you’ll always receive prompt, reliable service
DEDICATED
Our dedicated 24/7 service desk that will be answered by a service team member within 20 seconds
FAST
We can get a new office up and running in just 15 days with phones lines, broadband, desktop, applications and mobiles
SCALABLE
Packages are available for all company sizes and price ranges, perfect for new and growing businesses
OUR AWARDS
We’re proud to have been presented with the High Growth Award at both the 2017 and 2018 Scottish Borders Business Excellence Awards.
CAREERS
We’re always on the lookout for talented and motivated individuals to join our team in our Scottish Borders and Edinburgh offices.
We don’t want to micromanage; we want you to join our team and be good at being you. We firmly believe that our people are our business and we’re proud of the ‘One Team’ culture we’ve created at SoConnect.