Microsoft Phone System

Previously known as Microsoft Business Voice, it’s the phone system built for productivity.

A disaster recovery plan

​​Microsoft teams calling for ultimate collaboration

Microsoft Phone System is cloud-based telephony built for productivity. Communication is the lifeblood of any team. However, many businesses still use outdated communication tools that waste time and get in the way of collaboration. That’s why we’re excited to introduce a calling solution designed with businesses like yours in mind.

Integrating seamlessly with Microsoft 365, Phone System creates an all-in-one communication solution. It brings voice and video calls, meetings, and messaging together in a single application. That means your team will collaborate like never before, with a phone system built for the modern workplace.

Work better together

Better teamwork, better tools to work from anywhere.

Seamless comms with Microsoft Teams calling

All-in-one communication

Phone System is built within Teams to give you an all-in-one solution. Your team will communicate with colleagues and external contacts from a single app, with all of Teams collaboration features, as standard.

Modern phone system

Phone System comes with everything you expect from a phone system. Including call control, auto-attendants, voicemail, and so much more. Lose clunky old on-premise telecoms, and choose a modern connected phone system for your business.

Maintain high availability

 Built-in redundancy and active loading mean that Microsoft 365 can guarantee 99.9% uptime. That means you can be sure the calls will get through to your team, keeping your business running smoothly, wherever you work.

Support remote working

With multi-device support, your team can work from anywhere, on any device. Enable a hybrid working environment that seamlessly supports both your office and remote working staff.

Powerful online meetings

Video calling and conferencing are integral to any business. Use Microsoft Teams and Phone System to train your staff, present to your clients or run a webinar for your prospects. With dial-in conferencing, real-time captioning and translation, meetings are powerful, productive and secure.

Secure communications

Microsoft Phone System comes with the advanced security of Microsoft’s trusted cloud. Workspaces are always confidential.  As a result, you’ll have complete peace of mind with in-built security, privacy and compliance.

A modern phone system in the cloud with Teams Voice features

Calls, chats & meetings

Microsoft Phone System helps you simplify your communications with calls, chats and meetings in an all-in-one platform. Sync your contacts and calendar across Teams and Outlook, and take collaboration to the next level using Word, Excel, and PowerPoint within calls and meetings.

Call transfer & queuing

Like any enterprise phone system, Phone System allows your team to queue or transfer callers. That way, calls get through to the correct department, and you can ensure they’ll be picked up. The system will even greet your queued callers to put them at ease while they wait.

Anywhere calling

As a cloud-based solution, Microsoft Teams Voice can be used on any device. That means you can stay connected on the move with a single number across computers, mobiles and desk phones. Microsoft Phone System makes streamlining a hybrid workforce is easy.

Easy integration

Phone System has a simple setup similar to other Microsoft solutions. As a Microsoft Silver cloud solutions partner, our experts will also help you implement Microsoft Teams plus calling. We’ll even help to teach your staff on how to use it effectively with training sessions and resource material.

Why choose SoConnect for your cloud telephony


Telecoms Experience

You will benefit from our years of diverse experience and up-to-date knowledge of telecoms solutions. Since 2011, our team has delivered next gen telephony for our customers. No matter the size of your business, we can find the solution for you

Productivity Boosting

When we scope your Microsoft 365 Phone System, we’ll make sure it fits in with your business and your team. We know that the flexibility of the Phone System, plus the collaboration potential of Teams, will give your business a productivity boost.

One Point of Contact

You will be assigned your very own Account Manager from the moment you contact us. Your Account Manager will take the time to understand your business and make sure the solution is right for you. You’ll also be backed by a team of Microsoft experts.

Microsoft Phone System FAQs

What's included with Microsoft Phone System?

Microsoft Phone System gives you all the features of an enterprise-grade phone system. You can make and receive any call, set out-of-office and holiday messages, transfer and hold calls, and much more. What’s more, you can migrate any existing phone numbers and generate as many new ones as you need.

What are the call plan costs?

There are two options for choosing a call plan – Microsoft’s own calling plan or a Direct Routing call plan. Microsoft calling plans are created and managed by Microsoft. They are expensive and not available everywhere. That’s why we recommend selecting a direct routing plan for your Business voice.

Direct routing is a more flexible and cost-effective alternative to Microsoft calling plans. Find out more here.

Which devices does the Phone System support?

Because Microsoft Phone System works through Teams, you can use any supported device. That means, with one click, you can turn your desk phone, smartphone, tablet, Mac or PC into an international calling device.

SoConnect helped us strategise a new way to streamline our communications. The introduction of calling in Teams has made a big difference. SoConnect’s team is knowledgeable and friendly and always happy to help.

Chris Caffrey
Bercaf Ltd

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