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Seamlessly switch IT provider

We make the switching IT provider process hassle and worry-free.

IT Helpdesk

Are you looking for a proactive and reliable IT service provider?

It can be a daunting thought to switch IT provider. Despite receiving poor service, many businesses choose to stay with their existing IT service provider, as the process is often seen as risky and disruptive. However, our team has years of experience onboarding new clients for IT support, removing the stress and risk of switching IT providers.

We will partner with you to create and follow a comprehensive step-by-step transition plan. We want you to be confident that the transition will be smooth and straightforward. That way, you’ll focus on your business and not your new IT support provider.

The perfect IT Partner

An IT partner that wants to get to know your business and help you achieve your strategic goals is a clear sign it’s the right one.

Six signs it’s time to switch IT service providers

Poor communication

If your existing IT provider isn’t in contact with you, how can they understand your business? A great IT partner schedules regular reviews and ensures you have the right technology for business success.

Growing pains

It’s natural for organisations to grow. The IT support provider you partnered with when you had 20 employees may not give you the same support when you grow to 80 employees.

You don’t learn anything

You have the latest technology in place but do your employees know how to use it? An IT service provider should always provide comprehensive user training and up-to-date learning material.

Slow response time

Suppose your workforce experiences long wait times for support requests to be dealt with and resolved. In that case, it will inevitably harm business productivity and negatively impact business revenue.

Cyber security isn’t a priority

Businesses face a cybercrime pandemic. Your IT partner must build a robust security strategy. Falling victim to a cyber attack could result in financial loss and reputational damage.

Reactive instead of proactive

Is your IT provider monitoring, detecting, and resolving issues before they become a problem? Do they suggest technology solutions that would help your business reach your goals?

What to look for in a new managed IT service provider

Technical expertise and experience

Your IT support provider must understand your business goals and the technology you use. A good IT partner continuously learns, keeps their team’s certifications up-to-date, and partners with leading tech vendors.

A fully managed, integrated service

A managed service provider (MSP) proactively monitors your network, scanning your network for any issues. They will also collaborate with you to deliver an effective IT strategy. Adding value, so you achieve your goals.

 

Shared culture and aligned values

When choosing an IT support provider, you should look for similarities between their cultures and values. An IT partner that wants to get to know your business and help you achieve your strategic goals is a clear sign it’s the right one.

 

Are they as good as they say they are?

Any IT support company can say they are the best in the industry, but do they have the evidence to back that up? To make an informed decision you should reach out to the provider and request to see accreditations, testimonials and customer references.

Four reasons SoConnect should be your next managed service provider

Delivering strategic value

Think of us as an extension to your business. We want to understand where you are now and where you want to be. To create a clear IT strategy that brings future success. We’re with our clients at every step of their journey, providing solutions that allow you to focus on what matters most.

Clear pricing

We will work with you to build an affordable package. Factors such as business size and the number of devices you have will influence your support package pricing. We map out all of the costs before you commit to anything, so you don’t need to worry about any surprises on your monthly invoice!

Proactive monitoring

We remotely monitor your network and every device connected to it; this allows us to detect and resolve any issues before they become problems. We provide reliable technology solutions, which means you will rarely need to use our IT helpdesk. Still, it’s always there if you need it.

Expert IT support

We take the professional development of our team very seriously. Our team is PRINCE2, and ITIL certified. We are Microsoft Silver Partners, Cyber Essentials Plus, and ISO accredited. You’ll have complete peace of mind that you’re in safe hands, and we’ll deliver a successful IT strategy.

Switching managed IT service provider – how does it work?

Collaboration

We will communicate with your old managed IT service provider so they can hand over all of the documentation relating to your network and IT systems.

The first audit

Our team will conduct an audit of your IT systems to spot any vulnerabilities. Then we’ll advise you on improvements we can make to help you reach your goals.

Seamless transition

Our skilled engineers will ensure the transition from an old IT partner to SoConnect is seamless, with little disruption to your organisation and employees.

Switching IT Provider FAQs

I want to leave my IT provider, but I'm in contract

If you are in the middle of an IT support contract and want to leave early, there are a couple of things you should check:

  • Are you tied into the contract for 12 months?
  • What notice period are you required to serve?
  • Is there a clause in which you can terminate the contract early? This will usually be down to poor service or continually missing SLAs.

All MSPs have different contracts, so it’s best to check directly with your IT provider.

What if my current IT provider won't share information with me?

Your existing IT provider should have gathered a comprehensive record of your systems, usernames, passwords, backup details and support log. You need access if you are considering switching managed service providers. This data legally belongs to you, so they cannot withhold it.

How long will it take to switch IT support providers?

This depends on a few factors, such as the required notice period and how quickly your current provider can share information with your new IT support partner. We recommend an overlap period between them (ideally 2 – 4 weeks) to share the necessary information. Once the new contract is signed, it can take 4 to 8 weeks for the switch to be successfully completed.

Very responsive, and thorough with providing support and documentation that I had requested. Keep up the great work, Robin is a great asset to your organisation.

Brian Cornatzer
Halliday Lighting Ltd

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