Why it makes sense to outsource IT support

To outsource IT Support can seem an unnecessary expense to many SMEs. But, whatever the size of your business, time is money. The more time you spend on activities that have little revenue generation, the lower your profits will be. Yet many small and medium companies perform tasks in-house that can, and should, be performed by a third party.

Here are some of the main reasons you should consider outsourcing your IT support.

Access to the best software

Good quality software is expensive. Small and medium businesses often don’t buy the best and settle for second-tier quality. The problem here is that this software might not offer productivity well enough or be disruptive in other ways.

MSPs can avoid this by buying the best software packages equipment and spreading the cost over several clients. Therefore, SMEs can access top tier software at a better price than software of lesser quality, when the outsource IT support.

At SoConnect, we partner with Microsoft, Bitdefender Security, FuseMail, and Dell to ensure that we offer our clients the best in the market for technology and support.

Reduce Costs

When you outsource your IT operations, you gain access to talented IT engineers without the expensive outlay of costs associated with in-house staff. That’s because in-house IT departments typically require a greater allocation of resources than necessary.

Outsourcing your IT department helps you save with a flat-fee monthly payment plan. This means you can spend where it really matters— keeping your business moving forward.

Flexible use of services

SMEs don’t always need all the skills of an IT professional. This can be expensive for the business and frustrating for the IT professional who doesn’t have a great deal to do. However, you can use the services you need when you need them with outsourced IT support. You won’t have to worry about keeping a staff member busy or be concerned that they’re not offering value for money.

We tailor our support for our clients, ensuring that all their IT is fully covered with no hidden costs – responsive support with a monthly retainer.

Concentrate on what you’re best at

Some small and medium businesses never hire an IT professional. Instead, they complete IT tasks themselves. While this might minimise direct costs, it can cause delays in production and raise other indirect costs. Instead, you should concentrate on what you’re good at. This allows you to dedicate all your efforts to your business, making you more productive in raising revenues and increasing profits.

Better cyber security

Did you know more than half of cyber-attacks result from internal mistakes? This is often because staff are busy or don’t understand security enough to see where a threat could occur. When you outsource IT Support, you can protect your business by having better software to block potentially harmful programs from damaging your IT systems. If an attack does happen, an IT support provider can help you recover faster.

At SoConnect, we offer disaster recovery support to our clients to protect their business. From minor calamities to full-blown catastrophes, we help ensure that you and your business are protected so that you can keep going.

For more information on how outsourcing with SoConnect can help your business to get the most out of your IT, contact us on 0333 240 1824 or send us an email at sales@soconnect.co.uk.

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