ADSL Definition

ADSL stands for Asymmetrical Digital Subscribers Line and is also known as broadband, ADSL services use a copper telephone line that carries high frequency signals to carry data traffic.

Business Broadband

Contention Definition

Contention is an issue found in all broadband services. Contention is when the speed or performance the end user receives is affected by the number of users in the same area using a shared bandwidth across the BT network in that local area.

ECC Definition

an ECC or Excess Construction Charge is typically an additional cost that is associated with the installation of Leased Line services. an ECC is calculated upon completion of a site survey, after the cost is identified we inform the user of this cost, it is then up to the user to either accept this cost and continue with the installation process or to walk away from the deal with no penalties and consider other options.

EFM Definition

EFM or Ethernet First Mile is a type of Leased Line connection that utilises copper lines (much like conventional phone lines) to carry signals instead of a fibre line but still offers the same benefits of other Leased Line services.

EFM - How It Works

FTTC Definition

FTTC or Fibre To The Cabinet is also known as Fibre Optic broadband, FTTC uses glass fibre cables to carry signals instead of copper wires, the result is a vast improvement in performance. FTTC is not globally available but where it is available users can greatly improve their connection speeds, FTTC is however a broadband service and so experiences the same issues as other broadband services.

Superfast Broadband FTTC

SLA Definition

SLA stands for Service Level Agreement which is essentially and agreement made by the service provider that guarantees a certain level of service for example a guaranteed amount of uptime . At SoConnect we offer Service Level Agreements for our Dedicated Line services such as EFM or EOF services . Broadband services typically don’t come with SLAs as they are run over the BT network as fixes are not directly controlled by the provider.

Telephone Exchange Definition

The Telephone Exchange is the local hub for all telephone and data services to be distributed across the area. BT distribute their telephony services via the Green street cabinets [see “The Cabinet”]

The Cabinet

The Cabinet-also known as the BT PoP- is the BT Point Of Presence in your local street from where your local phone and telecoms services are distributed into your building.

Upload and Download Definition

Upload and Download speed is the speed at which you transfer data to and from your Internet Service Provider (ISP) over your internet connection. Your internet connection will dictate how fast you can transfer data to and from your ISP

Upload is Typically Used for 3 Key forms of data; Social Data, Document Transfer Data and VoIP.

Social data consists of Photos, Videos or other personal data that is uploaded from your device to for example a social media page.

Document Transfer Data consists of documents such as word documents, power points, spreadsheets or similar documents that are uploaded to a cloud based storage system.

VoIP data is the data used by VoIP services whilst a call is being made, VoIP uses a large amount of upload packets and is very upload reliant.

Download speeds are usually much higher than Upload speeds over a broadband connection, however on an Ethernet connection (such as EFM or EOF) the speeds will be the same.

VoIP Definition

VoIP stands for Voice Over Internet Protocol, VoIP is a service that allows telephone traffic (Voice Packets) to travel across the internet in order for you to make and receive phone calls over the web as opposed to over a conventional phone network.