Case Study

A Smooth Transition to Next-Level IT Services


The Lines Between


Cloud Services | Cyber Security | IT Support




Project Overview

By joining forces with SoConnect, The Lines Between, a leader in accessible social research, has significantly enhanced its IT capabilities. The partnership has allowed them to concentrate on delivering impactful research without the burden of IT issues.


From the get-go, integrating top-tier IT solutions from SoConnect has ramped up our operational efficiency and tightened our security. The whole process was seamless, and the ongoing support is just fantastic

Lorraine Simpson

Managing Director, The Lines Between

The Background

At The Lines Between, every research project is a step towards positive social change, particularly for communities and marginalised groups. As their projects grew in scale and complexity, it became clear they needed an IT upgrade that wouldn’t disrupt their essential work. That’s where SoConnect came in, ready to streamline their operations with minimal fuss.

The Strategy

Enhance Productivity and Collaboration: Deployed to enhance productivity and streamline communication across projects, tailored specifically for the needs of a dynamic research environment.

Rolling Out Premium IT User Support: Established to ensure continuous operations, with expert support available 24/7 to resolve any IT issues swiftly.

Boosting Cyber Security: Introduced a robust security strategy, including Email Security, DNS Protection, Password Management, Awareness Training, and EDR, to protect sensitive research data against cyber threats and keep the company Cyber Essentials compliant.

Streamlining Onboarding: We carefully planned and executed the onboarding process to ensure a smooth transition. Our team worked hand-in-hand with The Lines Between to tailor the IT setup to their specific needs, ensuring that every step from initial setup to full deployment was clear, straightforward, and hassle-free.

IT Services provided

Managed IT Support

We strategised a solution that could be tailored and scaled up when required. Always-on network with access to an expert remote team whose mission is “happy customers, always”. Regular strategic reviews with a dedicated account manager ensure alignment with short, mid and long-term goals.

Microsoft 365

Microsoft 365’s cloud apps and data simplify modern working. Employees can work from anywhere with enhanced productivity, efficiency, and seamless collaboration..

Cyber Security

SoConnect established a robust security framework featuring advanced endpoint detection, compliance monitoring, password management, and ongoing security maintenance. From frontline defences to in-depth training, The Lines Between’s data is tightly secured.

The Results

Thanks to proactive account management and precise project implementation, the transition to next-level IT with SoConnect was seamless. The enhanced IT framework has supported more effective communication, robust data protection, and streamlined workflows.

The Lines Between now enjoys more streamlined, secure operations, letting them pour their energy into their core mission – research that really matters.

“From the get-go, integrating top-tier IT solutions from SoConnect has ramped up our operational efficiency and tightened our security. The whole process was seamless, and the ongoing support is just fantastic”

Lorraine Simpson

Managing Director, The Lines Between

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