IS HOSTED HORIZON SUITABLE FOR MY BUSINESS?
Horizon is all in the cloud so you won’t have to worry about investing in expensive on-site hardware or costly maintenance, all you need are the handsets and a router.
Utilising cloud technology, Hosted Horizon allows you to make calls from anywhere in the world not just from your handset but from your computer and mobile device.
VoIP systems give you much more flexibility, Horizon is packed full of customised features which can be easily added through an online management portal.
Akixi is a new service SoConnect are offering that allow you to monitor and analyse your calls in more detail than ever before.
Useful statistics such as average wait time, what percentage of calls were dropped or abandoned or what the length of an average call is. These stats can also be tracked over a period of time, allowing you to map trends for example peak call times or what day in the week has the most call traffic. Akixi allows you to monitor your calls like never before and the information it generates could help to vastly improve your call efficiency.